Delete your FairTrip account.

01 How to request deletion

1. Fill in the form below

   Use the name and mobile number registered on your FairTrip account, and tell us which app it is on.

2. We confirm it's you

   Our team contacts you within 3 business days, by e-mail from info@thefairtrip.com or on your registered mobile number, to verify the request. We never ask for your password.

3. We delete your account

   Within 30 days of verification we delete your account and the data listed below, and e-mail you a confirmation. Any outstanding balance, such as unpaid commission or a pending payout, is settled first.

02 What we delete

• Your profile: name, mobile number, e-mail address, password and profile photo.
• Identity and driver documents: NRIC/FIN images, driving and vocational licences, vehicle and insurance documents, and the details received from Singpass MyInfo.
• Vehicle details registered on your account.
• In-app chat messages and photos, and lost & found reports.
• Your referral code, app settings, and device and push-notification identifiers.

03 What we keep, and for how long

Some records must be kept after your account is deleted. We keep only what the purpose needs, restrict access to it, and delete it when the period ends.

• Trip and payment records (trips, fares, earnings, commission, CPF contribution and payout records): 5 years, as required by Singapore tax and accounting law.
• Safety, dispute and fraud records (for example an open incident report or chargeback): until the matter is resolved, then deleted with the trip records.
• Records a regulator requires (for example the Land Transport Authority): for as long as the law requires.
• Backups: your data is removed from our backups within 90 days.

Statistics that can no longer identify you, such as total trip counts, are not personal data and may be kept.

04 Questions